Delivery information
Our fulfillment time average is 2–5 business days for non-apparel products and 2–7 business days for apparel products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.
The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.
You can receive the order past the estimated for reasons, like:
- Issues with print/embroidery files.
- Products being out of stock.
- Shipping-related delays like failed delivery attempts, service disruptions.
That being said, we’ll work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its estimated, please allow a few more days. Get in touch with us at [email protected] or fill in the form choosing “Information about an order” and we’ll check your order status and let you know how to proceed.
What should I do if it’s past the estimated delivery time and I still haven’t received my order?
If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:
- Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee.
- Get in touch with our customer support team. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. We may ask you to wait a few more days to receive the order. Reach us by filling in the form choosing “Information about an order” or email us at [email protected].
Do all items in orders always ship together?
Our products are individually packaged to protect their shape and provide extra cushion and durability.
